1. Application The Terms and Conditions apply to all the actions taken by Users with regard to using our services and purchasing our products, and Users are considered to have agreed to the Terms and Conditions in advance.

2. Personal information We comply with our Privacy Policy. Other third-party websites that can be accessed via our website have their own privacy policies for which we do not have relations or responsibilities.

3. Personal information stored in our system
1) We use the personal information of Users for the following purposes.
– To enhance our services
– To be able to contact User when necessary
– To deliver the ordered goods
– To conduct researches on the trend of Users purchases.

2) We may disclose Users’ information to third parties in the following cases.
– User has agreed to disclose his/her personal information to third parties.
– The disclosure was required by law.
– The urgent disclosure is necessary to protect the life or asset of User.

3) The items that we may disclose to third parties are the personal information that was registered with Aroma shop, and they can be used via our own system, electronic or paper media to the designated third parties.

4) We shall stop providing personal information to third parties upon User’s request, however, User may not be able to continue using our service in such a case.

4. Notification Users may receive notifications from us in the form of email, telephone or updates on the website.

5. Payment Users may make credit card payments via our call center.
1) Users shall make a phone call to our call center to make credit card payments by telephone.
2) The credit cards used to make payments for the purchases of goods sold at our website have to be owned by Users themselves.
3) Users must not use credit cards that belong to others, use incorrect credit card information, or conduct other actions that we consider inappropriate in terms of the use of credit cards. We shall claim damage to the User if we suffer any loss due to the misconduct of the User regarding the use of credit card information.
4) If you return items and request for refunds, please contact us as soon
as possible and make a request within 14 days from the purchase.

6. Termination or suspension of service The services may be temporarily unavailable without any prior notice to the Users in the following cases. We shall not be responsible to compensate for any losses or damages that the User due to the use of the services or unavailability of the services
1) When the urgent ore regular maintenance is necessary.
2) In the case of wars, riots, labor disputes, natural disasters, fire, or electricity blackouts.
3) In other cases where we consider the temporary suspension necessary.

7. Indemnity We shall not bear any responsibilities for any losses that Users or other third parties may suffer due to the following causes in delivering notifications from us to Users:
1) Notifications from us did not reach the Users due to the technical troubles occurred in our system, the provider, or any other third parties involved.
2) Notifications from us did not reach you due to the typo error by the User.
3) Notifications did not get through to the User due to the troubles in the reception environment of the User.
4) Notifications did not reach Users because the operation of our service is terminated or suspended. Users bears all responsibilities for any actions they have taken in relation to our service and are required to solve any problems that may arise between them and any third parties at their cost. We bear no responsibility for any losses that result from the violation of the terms and conditions by users. Any problems that arise from the use of the websites run by our partner companies shall be resolved by the Uses and the partner company.

8. Prohibition Users are prohibit to do the following:
a) harming or trying to harm the copyrights, properties, privacy, or any other rights of the Company, other Members, or any other third parties,
b) offending public orders and morals,
c) engaging in any criminal activities,
d) using IDs or passwords fraudulently or for purposes other than using the services,
e) hindering the operation of the Company or the Website,
f) damaging the reputation of the Company or the Website,
g) violating laws and regulations,
h) sending images or words that may cause significant discomfort to others,
i) or, hacking or intentionally sending viruses to the Company’s computer systems. This terms and conditions are the rules and notes that the customers are required to refer to when they use ayinter.com (mentioned hereafter as it is, or as “the/our web site” or “we” to refer to the totality of all the web sites that are run under the brand-name “ayinter.com”).
Please read them thoroughly. All the customers who use the web site are considered to have agreed to everything written here. We may change or add to these terms and conditions without any prior notices. Please revisit this page every time you use the web site for possible updates. We assume that our customers are aware of and agreed to any changes made on this page when they used our web site.

■Indemnity
1. We bear no responsibility for any damages caused by the interruption, delay, discontinuance, loss of data, frauds etc due to errors in the network or computers.
2. We do not guarantee that the emails or contents provided through our web sites, servers, and domains are 100% free of computer viruses etc.

■Compliance to other rules
In some cases, companies that belong to AY group have their own additional rules. Please read them carefully before you use their services.

■Prohibition
The following acts are prohibited. Your purchases will be declined and the use of our web site may be prohibited if you violate the rules. The customers bear the responsibility to compensate for the loss if any caused by their violations.
1. To harm the rights, profit, and reputation of AY group, our customers, and other related parties.
2. To place orders without any intention to pay for them or by using someone else’s identity or fictitious information, and to conduct any fraudulent activities.
3. To engage in illegal activities.
4. To violate the terms and conditions stipulated by AY group.

■Registration of information
Registration of personal information is mandatory to place orders through AY web site( ayinter.com ).

■Cookies
We record such information as IP addresses, mobile equipment identification, and cookie to collect the access history of our customers to monitor how our web site is being used and to provide better services to our customers. The use of our web site may be limited if the cookie setting is turned off on your browser.

■Protection of privacy
AY group handles all personal information based on our privacy policy.

■Contents transmitted by customers
All the contents transmitted to our web site by our customers including recommendation comments about our shops, products, and services, and inquiries will be handled accordingly.
1. The copyrights of the contents belong to the customers. Customers are to guarantee that the contents are their original creations and that they do not invade others’ copyrights. There are, however, exceptional cases where customers may use any third parties’ copyrights given that they have gone through necessary procedure with the third parties to gain their permission.
2. AYmay duplicate, distribute, translate, and use the contents transmitted by our customers or allow third parties to do so. Once any contents are transmitted to us, we consider that the transmitters have approved of our use of the contents, and do not claim their rights therewith unless their personal reputation is harmed. There is no regional or temporal restriction for the use of the contents, or requirement to display copyrights. No commissions will occur from the use of the contents.

■Change or closure of web site
We may change or close part or all of our web site based on our decision.

■Others
In accordance with the location of our company, Mauritian laws will be applied to solve all disputes that may arise between our group and our customers. In any legal cases, the first trial shall be held in a court in Mauritian designated by our group.

■Cancellation policy

Cancellation deadline
The deadline for the cancellation of a reservation made through our website is 10:00 a.m. of one day before the appointment date.

Due to the nature of the services provided, the payment will not be refunded in principle if a cancellation request is not received by the deadline.

If you wish to cancel an appointment or change the date or time after the cancellation deadline, please contact the salon directly.

Refund of credit card payment
If the cancellation is requested before the deadline, the credit card payment can be refunded. The refund is performed based on each card issuer’s policy. The cut-off date for payment and refund may vary depending on each card issuer. No cancellation fee is charged.
For refund requests after the service has been carried out, a valid reasoning is required to be provided upon request and will be subject to approval.

AY International.co.,ltd
2nd Floor,Soobhany Building,Mahayma Gandhi Avenue,Telfair,Moka,Mauritius.

Email:info@info@ay-payment.com
Business hours: 10:00-17:00 on weekdays (closed on Saturdays, Sundays and public holidays)